DELIVERIES

Delivery is £10 for any bike to any UK mainland address.

Next day delivery is possible on many of our bikes but please allow up to a week for delivery on some items. If the bike is not currently available we will e-mail you with the expected delivery date.

We will also send you an e-mail as soon as your order has been dispatched to our couriers.

Whilst we try our best to meet estimated delivery times we cannot guarantee them as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays.

RETURNS

In the unlikely event you need to return anything to us, please send an e-mail to our customer care department, philiplangcycles@btconnect.com or phone us on 0141 552 5103.

Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the bike. If it is necessary to return the bike we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned bike.

Please do not return any item without first contacting our customer care department for a returns number.

If any goods are returned owing to an error on our part, we will gladly refund your postage charges.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking fee) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given.

If any goods are returned which you feel are faulty and unrepairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed.

If any parts on the bike are faulty, or develop a fault during the 12 month guarantee period, we will send out replacements free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges are the responsibility of the customer.

If any goods are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs.

When you receive your bike or bikes, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.

It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned. Couriers will not accept a bike if it is not in its original packaging.

* replacement goods will only be sent where the fault is deemed to have occured within a reasonable time period.

IMPORTANT NOTES